70 New (Really) Marketing Automation Stats

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Museum of Natural HistoryThey’re getting old.

Many of the marketing automation stats we regularly use – to make strategic decisions, craft presentations, prepare for sales calls – are getting a bit long in the tooth.

Case in point: “Companies that excel at lead nurturing generate 50% more sales-ready leads at 33% less cost.”

It’s a great stat that gets a lot of traction; I just found it on 3 different blog posts published within the last week.

It’s also 3 years old. (You can find it in the Q2 2011 Forrester Wave™ report.)

Here’s another popular one: “Companies that blog have 55% more website visitors, 97% more inbound links, and 434% more indexed pages.”

It’s from 2009.

Am I saying that a little age makes data irrelevant?

Not at all.

However, when it comes to digital marketing, more than 2 years (some would argue less) is perceived as being out-dated – the difference between “latest” and “legacy” – even if the stat still holds water.

So we set off to uncover the most recent marketing stats

Our goal was two-fold:

  1. Curate stats that were originally published no earlier than mid-2012
  2. Share only those with specific relevance to the business benefits of marketing automation

The results are below, with full source notation and links.

Note that many of the stats are germane to more than one category, which is testament to the new marketing landscape of blurred lines and interconnectedness. We’ve done our best to put them in their most natural spot.

Jump to the category of interest, or scroll to your heart’s content.
 

The Stats

MARKETING AUTOMATIONQuote1

  1. 79% of top-performing companies have been using marketing automation for more than 2 years. (Gleanster, Q3 2013 Marketing Automation Benchmark, Aug 2013)
  2. B2B marketers who implement marketing automation increase their sales-pipeline contribution by 10%. (Forrester Research, The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q1 2014, Jan 2014)
  3. 58% of top-performing companies (defined as those where marketing contributes more than half of the sales pipeline), have adopted marketing automation. (Forrester Research, Gauging Your Progress and Success, Dec 2013)
  4. 25% of Fortune 500 B2B companies have adopted marketing automation. (ClickZ, Fortune 500 B2B Adoption of Marketing Tools study, Feb 2013)
  5. 63% of companies that are outgrowing their competitors use marketing automation. (The Lenskold and Pedowitz Groups, 2013 Lead  Generation Marketing Effectiveness Study, Nov 2013)
  6. B2B marketers cite the #1 benefit of marketing automation as the ability to generate more and better leads. (Pepper Global, Marketing Automation Trends Report 2014, Sep 2013)
  7. CMOs at top-performing companies indicate that their most compelling reason for implementing marketing automation is to increase revenue (79%) and get higher quality leads (76%). (Gleanster, Q3 2013 Gleanster Marketing Automation Benchmark, Aug 2013)
  8. Companies using marketing automation see 53% higher conversion rates (initial response-to-MQL) than non-users, and an annualized revenue growth rate 3.1% higher than non-users. (Aberdeen Group, Marketing Lead Management Report, Jul 2012)
  9. 78% of successful marketers cite marketing automation systems as most responsible for improving revenue contribution. (The Lenskold and Pedowitz Groups, 2013 Lead-Generation Marketing Effectiveness Study, Nov 2013)
  10. B2c marketers who take advantage of automation – which includes everything from cart abandonment programs to birthday emails – have seen conversion rates as high as 50%. (eMarketer, Email Marketing Benchmarks, Feb 2013)
  11. Companies that use marketing automation are 3 times more likely than companies without automation to track and attribute their content-marketing efforts to multiple touchpoints (36% to 11%). (The Lenskold and Pedowitz Groups, 2013 Lead Generation Marketing Effectiveness Study, Nov 2013)
  12. Among CMOs, the most important criteria for a marketing automation system are ease-of-use (92%) and the ability to tie marketing performance to sales (72%). (Gleanster, Q3 2013 Gleanster Marketing Automation Benchmark, Aug 2013)
  13. Among B2B marketing managers, the most important criteria for a marketing automation system are (1) price, (2) product integration (e.g., CRM, social, web, mobile), and (3) ease of use. (Pepper Global, Marketing Automation Trends Report 2014, Sep 2013)
  14. Company size matters. Marketing automation adoption is tied to the number of employees a company has, as itemized below. (Buyer Zone, The State of B2B Lead Generation 2013 Report, Aug 2013)
    • 76% – larger companies (> 100 employees)
    • 26% – mid-sized companies (10-100 employees)
    • 18% – small companies (< 10 employees)
  15. Company revenue matters. Marketing automation adoption is tied to annual revenue, as itemized below. (Raab Associates, Marketing Automation 2014 Industry Overview, Feb 2014)
    • 60% – large companies (> $500M revenue)
    • 10% – mid-sized companies ($20M – $500M revenue)
    • 5% – small companies ($5M – $20M revenue
    • 3% – micro companies (< $5M revenue)
  16. Companies that have adopted marketing automation display notable advantages compared to companies that have not adopted a marketing automation system, as highlighted below. (The Lenskold and Pedowitz Groups, 2013 Lead-Generation Marketing Effectiveness Study, Nov 2013)
    • 45% of companies with marketing automation regularly repurpose content for efficiency, compared with 28% of companies without marketing automation
    • 54% of companies with marketing automation capture intelligence for the sales team, compared to 25% without
    • 49% of companies with marketing automation customize content to the Buyer Journey stages, compared to 21% without
    • 59% of companies with marketing automation are able to use intelligent targeting to trigger content, compared to 17% without
  17. 75% of the companies using marketing automation implemented their platform in less than 6 months. (Pepper Global, Marketing Automation Trends Report 2014, Sep 2013)

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CONTENT MARKETING

Quote2

  1. Per dollar spent, content marketing produces 3 times more leads than paid search. Additionally, it costs less than paid search: 31% less for small and mid-sized companies and 41% less for large companies. (Kapost, Content Marketing ROI, Jun 2012)
  2. DIFFERING GOALS: For B2B marketers, the top goal of content marketing is “lead generation” (80%), whereas B2C marketers cite “brand awareness” as the top goal (79%). (Content Marketing Institute, 2014 Trends reports for B2B and B2C, Oct 2013)
  3. Companies that use marketing automation are more likely than companies without automation to re-purpose content for efficiency (45% vs. 28%). (The Lenskold and Pedowitz Groups, 2013 Lead Generation Marketing Effectiveness Study, Nov 2013)
  4. 33% of B2B marketers cite “targeted delivery of content” (i.e., delivering the right content to the right people at the right time) as their biggest challenge. (Forrester Research, The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q1 2014, Jan 2014)
  5. Among B2B buyers, only 9% consider vendor content as trustworthy. And just 4.8% of B2B buyers are willing to provide detailed information in return for white papers. (The CMO Council, Better Lead Yield in the Content Marketing Field, Jun 2013)
  6. B2B marketers at small and mid-sized companies rate the following content marketing tools as most effective. (Content Marketing Institute, B2B Content Marketing 2014 Benchmarks, Budgets, & Trends Report, Oct 2013)  
    • Case studies (69%)
    • In-person events (67%)
    • Blogs (65%)
    • Email (65%)
    • eBooks (64%)
    • Videos (63%)
    • Webinars (63%)
    • Website articles (59%)
    • Research reports (59%)
    • White papers (58%)

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EMAIL MARKETING

  1. Email marketing has an ROI of 4,300%. (Direct Marketing Association, DMA 2013 Statistical Fact Book, 2013)
  2. Email marketing was reported as the #1 most-effective tactic for lead nurturing by top-performing B2B marketers (defined as those who reported exceeding annual revenue goals). (Forrester Research, Gauging Your Progress and Success, Dec 2013)
  3. Email is ranked as the #1 preferred communication channel by consumers for initial introduction to a product/service, learning about a product/service, and post-purchase follow-up about a product/service. (The Economist Intelligence Unit, Mind the Marketing Gap, Mar 2013)
  4. Triggered email messages average 70.5% higher open rates and 152% higher click-through rates than “business as usual” marketing messages. (Epsilon Email Institute, Q4 2012 N. American Email Trends and Benchmarks, Feb 2013 and  Q2 2013 N. American Email Trends and Benchmarks, Jul 2013)
  5. Over 75% of email revenue is generated by alternatives to generic one-size-fits-all email campaigns. For example, trigger email campaigns account for 21% of email marketing revenue. (DMA UK, National Client Email Report 2013, Feb 2013)
  6. Triggered email messages are extremely effective for customer engagement and revenue, as exemplified below. (Experian Marketing Services, 2013 Email Market Study, Dec 2013)
    • Second abandon-cart reminders (a follow-up abandon-cart message to an initial email) garner an average 54% lift compared to just sending one abandon-cart message.
    • Browse emails (messages based on categories or products a customer has viewed) achieve a 3.4x increase in revenue compared to other promotional mailings.
    • Thank-you emails achieve a 13x increase in revenue compared to promotional mailings. 
  7. Marketers rate the following tactics as easiest for email list growth. (Marketing Sherpa, Email Marketing Benchmark Survey 2013, Feb 2013)
    • Email to a friend (58%)
    • Registration during purchase (50%)
    • Social media sharing buttons in email (49%)

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SEGMENTATION, TARGETING, & PERSONALIZATION

  1. 96% of B2B marketers say segmentation is the most valuable method for improving conversion rates. (Econsultancy, Conversion Rate Optimization Report, Oct 2012)
  2. 74% of marketers say targeted personalization increases customer engagement. (Econsultancy, The Realities of Online Personalisation, Apr 2013)
  3. 59% of marketers report not customizing their lead-nurturing efforts to target the sales funnel and/or buyer stages. (BtoB magazine, 2013 Lead Generation: Optimum Techniques for Managing Lead-Gen Campaigns, Nov 2013) 
  4. Segmentation, personalization, recommendations, and the inclusion of custom database fields in email copy drive 360% higher conversion than a generic email message with a personalized salutation. These are exactly the types of communications that marketing automation helps make repeatable. (Gleanster, 5 Key Milestones for the First 30 Days with Marketing Automation, Nov 2012)
  5. Personalized emails generate up to 6 times higher revenue per email than do non-personalized emails. (Experian Marketing Services, 2013 Email Market Study, Dec 2013)
  6. 87% of top-performing marketers say targeting campaigns to audience segments and individual consumers is the largest value driver, with 78% listing segmentation as the #1 marketing-automation capability they can’t live without. (Gleanster, 5 Marketing Automation Capabilities Top Performers Can’t Live Without, Sep 2012)

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LEAD & RELATIONSHIP MANAGEMENT

  1. 80% of B2B marketers rate “generating quality leads” as the technique with the highest profit potential. Second was “improving sales conversion” at 71%. (BtoB magazine, 2013 Lead Generation: Optimum Techniques for Managing Lead-Gen Campaigns, Nov 2013)
  2. On average, 60% of marketing leads are generated through direct/outbound marketing, and 40% through digital/inbound channels. (Aberdeen Group, Content Marketing in the L2R Cycle, Jul 2013)
  3. Inbound marketing is cheaper than outbound, saving an average of 13% in overall cost per lead and over $14 for every new customer acquired versus the costs from outbound strategies. (HubSpot, 2013 State of Inbound Marketing Report, Feb 2013)
  4. Prospects receive an average of 10 marketing touches from the time they enter the top of the funnel until they’re a closed-won customer. (Aberdeen Group, Marketing Lead Management Report, Jul 2013)
  5. 74% of top-performing companies use automated lead nurturing. Among average- or less-performing companies that use marketing automation, 2/3 fail to leverage the platform’s lead nurturing capabilities. (Gleanster, Nurture Marketing for the Overwhelmed Marketer, Mar 2013)
  6. 68% of successful marketers cite lead scoring based on content and engagement as most responsible for improving revenue contribution. (The Lenskold and Pedowitz Groups, 2013 Lead Generation Marketing Effectiveness Study, Nov 2013)
  7. B2B marketers who have successfully deployed lead nurturing programs average a 20% increase in sales opportunities from nurtured leads versus non-nurtured leads. (DemandGen, Calculating the Real ROI from Lead Nurturing, Aug 2013)
  8. Sales and marketing professionals agree that lead quality is far more important to revenue than lead quantity. (Aberdeen Group, Sales Enablement: Fulfilling the Last Frontier of Marketing-Sales Alignment, Sep 2013)
  9. Industry estimates show that data decays at a rate of 25% to 30% per year. (DemandGen, 12 Steps to Ensure You are Marketing to the Right B2B Prospect Lead Database, May 2013)
  10. Over 50% of leads in the average B2B contact database are obsolete. (IDC, Best Practices Study in B2B Sales Methodologies, Aug 2012) 
  11. B2B marketers say product demos are the most effective method for lead marketing, followed by educational webinars. (BtoB magazine, 2013 Lead Generation: Optimum Techniques for Managing Lead-Gen Campaigns, Nov 2013)
  12. According to Bain & Company, a 5% increase in customer retention can generate a 75% increase in profitability. And it’s 6 times more costly to acquire a new customer than to keep an existing one. (Forrester Research, Competitive Strategy in the Age of the Customer, Oct 2013)

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SALES & MARKETING ALIGNMENT

  1. 69% of top performing companies cite “cooperation between marketing and sales” as the most critical value driver for maximizing marketing automation ROI. (Gleanster, 5 Key Milestones for the First 30 Days with Marketing Automation, Nov 2012)
  2. Only 23% of sales professionals say marketers consistently deliver sales-ready leads. (BtoB magazine, 2013 Lead Generation: Optimum Techniques for Managing Lead-Gen Campaigns, Nov 2013)
  3. 35% of companies with marketing automation regularly capture intelligence for the sales team (from their content marketing efforts), compared with 19% of companies without marketing automation systems. (The Lenskold and Pedowitz Groups, 2013 Lead Generation Marketing Effectiveness Study, Nov 2013) 
  4. Companies that have implemented a marketing automation platform report higher levels of collaboration between sales and marketing, across a number of different dimensions, as itemized below.  (Forrester Research, The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q1 2014, Jan 2014)
    • A 13% collaboration advantage in defining and executing field programs
    • A 17% collaborative advantage in capturing insight from customers and prospects
    • A 12% collaborative advantage in managing leads and lead pipelines

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SEARCH ENGINE OPTIMIZATION (SEO)

  1. Organic search drives the most traffic of all channels, and is responsible for nearly half (47%) of all visits, compared to paid search, which drives only 6% of all visits. (Conductor, 310 Million Visits: Nearly Half of All Web Site Traffic Comes From Natural Search, Jun 2013)
  2. Nearly 4 out of 5 B2B buyers start their product research online at a search engine. Of those, 71.6% use Google. (Salesforce, The State of Demand Generation, Nov 2013)
  3. When it comes to Customer Lifetime Value, the highest-value customers arrive through organic search (54% higher than average-value customers). (Custora, E-Commerce Customer Acquisition Snapshot, Jun 2013)
  4. Leads gained through organic search have a 14.6% rate of close, while leads gained through outbound marketing efforts have a closing rate of only 1.7%. (Top Rank Marketing, War of Words, Jan 2013) 
  5. Best-in-class companies are more than twice as likely as other companies to have a process to review website content for SEO (68% vs 28%). (Aberdeen Group, Benchmark: Web Experience Management from Content to Customer, Jun 2012)
  6. For ecommerce, organic search is #1 for acquiring new customers, accounting for nearly 16% of first-time-customer purchases. Social channels lag far behind, with Facebook and Twitter accounting for less than 0.25% of new customer acquisitions. (Custora, E-Commerce Customer Acquisition Snapshot, Jun 2013)

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BLOGGING & SOCIAL MEDIA MARKETING

  1. B2B companies that regularly maintain a blog generate, on average, 67% more leads per month than non-blogging companies. (Top Rank Marketing, War of Words, Jan 2013)
  2. 79% of B2B marketers rate blogs as the most effective tactic for driving their top goal (lead generation). For B2C marketers, it’s 74% (brand awareness). (Content Marketing Institute, 2014 Trends reports for B2B and B2C, Oct 2013)
  3. Both B2B and B2C marketers use an average of 6 social media platforms to distribute content. (Content Marketing Institute, 2014 Trends reports for B2B and B2C, Oct 2013)
    • Top B2B platforms: LinkedIn (91%), Twitter (85%), Facebook (81%), YouTube (73%), Google+ (55%), and SlideShare (40%)
    • Top B2C platforms:  Facebook (89%), Twitter (80%), YouTube (72%), LinkedIn (71%), Google+ (55%), and Pinterest (53%)
  4. Among leading companies, 70% rate inbound site traffic from social media activity to be “valuable” or “very valuable.” (Aberdeen Group,  Navigating the Hidden Sales Cycle: Brand Building and Demand Gen Top Social Relationship Management Strategies, Aug 2013)
  5. By spending as little as 6 hours per week focused on social media marketing, 64% of marketers see lead generation benefits, and nearly half say their marketing expenses have decreased. (Social Media Examiner, 2013 Social Media Marketing Industry Report, May 2013) 
  6. 72.6% of sales people using social media outperformed those sales people not using social media. Of the 21.7% of sales people who said they were not using social media, 18.9% said they didn’t see the value and 45% said they didn’t understand it. (A Sales Guy Consulting, Social Media and Sales Quota Attainment, Jan 2013)
  7. Experience matters:  Marketers who had 2 or more years’ experience in social media marketing cited the following as directly attributable to social media. (Social Media Examiner, 2013 Social Media Marketing Industry Report, May 2013)
    • Increased exposure for their business (95%)
    • Increased website traffic (81%)
    • Improved sales (53%)
    • Growth of business partnerships (62%)
    • Increased lead generation
    • Improved search rankings (62%)

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DATA & ANALYTICS Quote3

  1. Among mid-sized companies (defined as fewer than 250 employees and up to $100M revenue), 56.1% use marketing automation in conjunction with CRM. However, only 22% are using analytics to manage their marketing campaigns. (Beagle Research Group, 2013 Marketing Automation Study: Data and Analytics: Marketing’s Next Frontier, Jun 2013)
  2. Only 38% of marketers have a single view – including current and historic information – of how customers interact with content across the digital touchpoints. (Forrester Research, The Rise Of The Customer Life-Cycle Marketing Systems, Dec 2013)
  3. Highly effective marketers are more likely than other marketers to measure the following.  (The Lenskold and Pedowitz Groups, 2013 Lead Generation Marketing Effectiveness Study, Nov 2013)
    • Sales conversion (73% vs. 56%),
    • ROI of content marketing (51% vs. 19%)
    • Incremental revenue (49% vs. 17%)
  4. 3 in 5 companies say A/B testing is “highly valuable” for improving conversion rates. (Econsultancy, Conversion Rate Optimization Report 2013, Oct 2013)
  5. On an annual list of  top technology trends, IT strategists ranked “Customer intelligence and analytics platforms” as #4 in importance and impact in 2013, compared to its ranking at #8 in 2012. (Forrester Research, Top Technology Trends To Watch: 2014 To 2016, Nov 2013)

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Intrigued?

Interested in finding out how Act-On can help you meet your sales and marketing goals? Here are some resources to help you take the next steps:

  • New to marketing automation? Bookmark the Act-On Center of Excellence where you can learn the nuts and bolts of digital marketing, from attracting visitors to increasing revenue.
  • Want to receive regular marketing insight? Subscribe to the Marketing Action Blog.
  • Looking for how-to information? Visit our Resources section for tips, tricks, datasheets, videos, and more.
  • Need a short-and-sweet version of the latest stats? Download our Fast Facts compilation.
  • Interested in what marketing automation can do for your organization? Contact us today.
“Hall of Mammals” image by ingfbruno, used under a Creative Commons 3.0 license.

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  • bri44any

    This stat isn’t too surprising based on how affordable email marketing is now: Email marketing has an ROI of 4,300%

  • Chris Kiersch

    That is an awesome list, thank you for making the time to share.
    Cheers, Chris

  • Tim

    Great list. And you’re right, at lot of the most frequently quoted stats are getting old. There’s some gems in here. Thanks for sharing.

  • http://mediasprite.net Casey Scott

    We’re in the SMB category, and I’d appreciate opinions regarding #1 under the Data and Analytics section. We don’t use Act-On in conjunction with our CRM, but we do use analytics to manage and measure our campaigns. Is this a good thing or a bad thing?

    • Kristen Glass

      Casey, we are having your CSM reach out to you via email to help you out with this!

  • http://marketinggs.com/ Dan Freeman

    Thanks for this post. I agree that there are too many old and questionable stats floating around. However, many of these are also misleading. I’ll just pick one stat to demonstrate.

    >> 58% of top-performing companies (defined as those where marketing contributes more than half of the sales pipeline), have adopted marketing automation. (Forrester Research, Gauging Your Progress and Success, Dec 2013) >>

    Or, in other words…58% of companies where marketing makes a strong contribution, use marketing automation. The “Top Performing” adjective is, of course, purely self serving.

  • M. Sharon Baker

    Monique, super list. Thanks so much for taking the time to compile them in one place, for sharing them and for linking to the source reports. As a B2B content writer who looks for this type of information on a regular basis for client material, this makes my job easier and saves a boatload of time. Kudos!