Act-On recently sponsored a webinar presented by DemandMetric featuring presenter Eric Albertson. This image-rich webinar titled “The Real Secret to Higher-Quality Leads and More Revenue” covered seven key lead generation success secrets that lead to higher-quality leads and more revenue.
So you might be wondering, what is the real secret? According to Eric, the secret to higher-quality leads and more revenue comes from these seven key processes:
Key #1: Alignment
It’s important to align people, goals, the marketing team, and the sales team. In his presentation, Eric highlights two different types of alignment: alignment with management and alignment with sales.
Alignment with management is important because you want goals to be aligned between different departments. Eric encourages creating firm, measurable goals that are agreed upon across the organization. He also mentions the importance of aligning with management during a period he calls the “valley of death.” This is the period of time between when an organization begins spending money on marketing automation and demand gen and when leads begin to close. If you don’t have unified expectations about when results will be delivered, Eric says you’ve built-in trouble.
When it comes to alignment with sales, Eric encourages that:
- Lead nurturing practices should be similar to what is done by the organization’s best sales reps
- Both sales and marketing agree on a definition of a lead that sales can close
- Organizations make sure that marketing is paying attention to what sales says and does (and vice versa).
Key #2: Processes
There are a number of important key processes to master, including:
- RFM (recency, frequency, and monetary) and data quality processes
- The nurture process and use of content in the nurturing process in order to support buying process
- Lead qualification though the lead management function
- The alignment process between marketing and sales
Eric also stresses the importance of a process he calls “butt on the line.” This is the idea that everyone makes a firm commitment of when they will execute each different task involved in executing all of these processes.
Key #3: Ideal Client Targeting
Use RFM to determine who your top 20% of customers are and think about how to get more of them into your target marketing data set. Recency, or the date of the last order, is the most powerful indicator of who will order again, followed by frequency. Monetary is actually the least powerful indicator of future purchases.
Another aspect of ideal client targeting is identifying the right key players at your target company. Companies and locations don’t buy, people do, so it’s important to have as many decision-makers as possible in your data set. This will allow you to nurture the targets that actually have the ability to purchase.
Key #4: Target Data
Having enough ideal client data is critical. RFM can help you analyze the data and make sure enough key players are included. Knowing how many key players are enough involves looking at your organization’s revenue goals and historical conversion rate.
Data alignment is also an important factor when it comes to driving quality and revenue. The data you have is not always aligned with key decision makers (your target market).
Facilitating the buying process is another key. Doing so involves creating content that helps remove stalls and stopping points. People don’t have time to weed through all available information. If you provide honest, credible content that helps them make a decision, they’ll love you for it.
Key #6: The Big Idea
Identifying this differentiator is important. The big idea includes factor(s) that set you apart from your competitors. It’s important to make sure the big idea appeals to both the mind and logic of your prospect, as well as the heart. This differentiator, or series of differentiators, should be present in all content. Marketing automation will help you deliver that content at the right times to the right people
Key #7: The Blueprint
“The Blueprint” is the plan that makes it all come together systematically. You wouldn’t build a house or an office building without a blueprint…so wouldn’t you use a blueprint for marketing strategy? The six keys listed above can help create your organization’s blueprint for success.
Interested in learning more about Eric Albertson’s seven keys? For real-life examples of how organizations use they keys for success, check out the full story-rich webinar: The Real Secret to Higher Quality Leads and More Revenue.
Have you implemented any of these keys? Which keys does your organization struggle with? Share your thoughts by leaving a comment below.